Customer Service (Freelance)

FireGroup Technology

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Địa điểm: Toàn quốc

Ngành nghề: Tư vấn - Chăm sóc khách hàng Khác

Vị trí: Nhân viên chính thức

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Nội dung công việc

1. Customer Success Collaborator (Freelance)

2. Job description

  • Provide immediate on-boarding activities such as installation, configuring and training to new clients as well as thinking outside of the box to provide customers with the solutions that FireApps offers
  • Contact customers to receive positive feedback and convert into online reviews and testimonials
  • Direct requests and unresolved issues to the designated resource (Technical Support/Testers/Software Engineers/Product Development) and follow-up until issues have been resolved completely or a workaround is provided.
  • Work with clients via a CRM tool, use email and live chat to identify opportunities for growth and up-sell/cross-sell customers to higher plan/another product.

3. Job requirements

  • Able to work rotation per shift, with at least 3 shifts/week during day/night time, weekends and holidays. Choose from some of the shifts below:
  • + Night shifts: 6PM-10PM, 10PM-2AM, 2AM-6AM)
  • + Day shifts: 7AM-11AM, 2PM-6PM
  • An enthusiastic, energetic, sales oriented and proactive person who works well in a fast-paced, dynamic team environment.
  • Tech-savvy and eager to learn about technology products
  • Interpersonal, listening skills
  • Strong English written/verbal communication skills
  • Data collection and ordering
  • Stress tolerance

4. Benefits

  • Have opportunity to work with overseas clients, mostly US, Canada and European countries
  • Join the dynamic, young and friendly projects team who will happily assist you
  • Attend products/troubleshooting training before working with clients directly
  • Practice and improve softskill, communication skill, and a chance to be full-time FireApps employee in the future
  • Salary: 30.000vnd/h and attractive bonus performance-based monthly

5. Contact information

Hải Đăng – Talent Acquisition – FireGroup Technology

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