IT Officer (IT Helpdesk)


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Địa điểm: Hà Nội

Ngành nghề: IT - Phần mềm IT - Phần cứng/ Mạng Du lịch/ Nhà hàng/ Khách sạn

Vị trí: Nhân viên

Mức lương: Thương lượng

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Mô tả công việc

Customer Service
• Provides the appropriate level of professional, courteous and caring service to other employees (internal customers) and other visitors to the division.
• Handles guest and employee enquiries in a courteous and efficient manner, reporting complaints or problems if no immediate solution can be found, whilst feeding back a prompt follow up.
• Maintains positive guest and colleague interactions with good working relationships.

• Provides technical assistance, advice to hotel management so as to minimise overhead expenses and maximise productivity in all areas.
• Assists authorised users in relation to operation of the hotel’s I.S. system hardware, various modules and supporting personal computers.
• Coordinates timely repair and returns to service providers any faulty systems or items of equipment.
• Assists to establish and implement procedures to ensure backup of data in any I.S. system.
• Rebuilds data corrupted by either hardware or software faults.
• Coordinates the timely handling of any software fault reports or enhancement requests.
• Provides manuals on the issue of I.S systems and incorporates those manuals into the relevant operating procedures of the hotel.
• Provides technical assistance to internal and external audit employees.

Yêu cầu công việc

Bachelor’s degree or Diploma in Information System field
Great at multi-tasking
Positive approach with a can-do attitude
Eager to develop
Great command of English language

Quyền lợi công việc

Attractive and competitive package
Social insurance, health insurance, unemployment insurance and Accident insurance
Professional working environment with career development in Hyatt
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Thông tin khác

Ngôn ngữ trình bày: Tiếng Anh

Thông tin liên hệ

Liên hệ: Recruitment team

Địa chỉ: 36, Le Duc Tho street, My Dinh, Tu Liem District, Hanoi.

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