IT Specialist/senior IT Specialist

JW MARRIOTT HANOI

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Địa điểm: Hà Nội

Ngành nghề: IT - Phần mềm IT - Phần cứng/ Mạng Du lịch/ Nhà hàng/ Khách sạn

Vị trí: Nhân viên

Mức lương: Thương lượng

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Mô tả công việc

JOB SUMMARY:

Troubleshoot and repair technical problems or issues related to computer hardware and peripheral equipment. Respond to program error messages by finding and correcting problems or terminating the program. Provide technical guidance and recommendations to resolve business problems. Refer major hardware/software problems or defective products to vendors or technicians for service. Enter commands and activate controls on computer and peripheral equipment (e.g., printers) to integrate and operate the equipment. Maintain and upgrade hardware and software, including peripherals (e.g., printers, scanners) and website technical architecture related to hardware and telecommunication connectivity.

JOB SPECIFIC TASKS:

• Troubleshoot and resolve technical problems or issues related to computer software and systems.
• Respond to program error messages by finding and correcting problems or terminating the program.
• Provide technical guidance and recommendations to resolve business problems.
• Refer major hardware/software problems or defective products to vendors or technicians for service.
• Enter commands and activate controls on computer and peripheral equipment (e.g., printers) to integrate and operate the equipment.
• Communicate with other IS personnel to resolve non-routine problems with hardware, software, or guest room internet access.
• Inspect, test, and diagnose computer equipment and systems.
• Maintain inventory of all technology devices (e.g., Blackberry, routers, switches, encoders).
• Maintain computer networks, the support server system(s), and supporting software.
• Provide network communications support and assist with the implementation of office systems.
• Maintain and upgrade hardware and software, including peripherals (e.g., printers, scanners) and website technical architecture related to hardware and telecommunication connectivity.
• Perform system backups.
• Provide end-user support for all LAN and WAN-based applications.
• Manage user accounts, including set up, removal, and resetting passwords in order to ensure confidentiality and proper use.
• Maintain accurate inventory of desktop and laptop computers and related peripherals (e.g. printers, scanners, etc).
• Install and configure workstations, including set up of cables, desktop computers, laptops, docking stations, and printers.
• Modify workstations, including set up of cables, desktop computers, laptops, docking stations, and printers.
• Provide end-user support for desktop computers, including answering technical questions and simulating or recreating user problems.
• Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.
• Ensure all backup tapes are locked in a fireproof safe in a secure location.
• Educate users regarding procedures for securing Personal Identifiable Information (PII). Ensure computer and telephone rooms are kept locked at all times and access is restricted using interrogated key system.
• Ensure that computer and telephone rooms are free of food, drink, and trash.


BENEFITS:
• 02 months of probation with Full salary| Service charge| Social Insurance
• Attractive remuneration package & 13th-month salary
• Local and International training course
• 05 working days | 02 day-off per week
• Duty meal & Uniform provided by the hotel
• Taxi for late-night shift| Free motorbike & car parking
• Cross-training & Cross exposure & Task force opportunities
• Takecare culture
• Baby born gift| Birthday gift| Marriage allowance| Bereavement allowance
• Annual health chek
• Associate special discount for hotel rooms and F&B services at International Marriott properties
• Career path in the most respected and prestigious hotel companies in the world

Yêu cầu công việc

REQUIREMENT:
Education and Experience
• 2-year degree from an accredited university in Computer Science or a related major; 1-2 years experience in a related professional area.
OR
• Bachelor’s degree in Computer Science or a related major; 2 years experience in a related professional area.
Preferred
• System-related professional certifications desired.
• Good at English communication


HOW TO APPLY:
• Send your CV (Subject: Candidate Name – Position with the photo ) - Apply via Vietnamworks
• Interview appointment will be set up only for the potential candidates at the soonest.

Quyền lợi công việc

02 months of probation with Full salary| Service charge| Social Insurance
Attractive remuneration package & 13th month salary
Duty meal & Uniform provided by hotel
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Thông tin khác


Ngôn ngữ trình bày: Bất kỳ

Thông tin liên hệ

Liên hệ: Ms. Hằng

Địa chỉ: 8 Do Duc Duc Road, Me Tri, South Tu Liem, Hanoi

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