Quality System Officer

METTLER-TOLEDO VIET NAM LLC

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Ngày cập nhật: 30-06-2019

Địa điểm: Hồ Chí Minh

Ngành nghề: Hành chính - Thư ký - Trợ lý Tư vấn - Chăm sóc khách hàng Quản lý chất lượng (QA/QC)

Vị trí: Nhân viên

Mức lương: Thương lượng

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Mô tả công việc

- Support and monitor quality management system (ISO 9001, ISO 17025, etc.)
- Monitor customer satisfaction survey system (Net Promoter Score)
- Record and report service calls, customers’ complaints, and compliments
- Timely update and monitor installed equipment base into service management system
- File and manage all service documents such as quotation, orders, contract, service report, calibration certificates, etc.
- Track service response time and service completeness
- Maintain technical and compliance document library
- Perform special project assign by service manager on request

Report to: Service Manager
Product: http://www.mt.com

Desired Outcomes / KPIs
- Fulfil KPIs setting

Key Relationships
- Internal: Service team, Sales team, Marketing team, F&A team
- External: Customers, suppliers

Yêu cầu công việc

- Qualifications
• Education: Bachelor in Business Administrator, Industrial System or similar
• English: read and speak English
• Computer skills: Ms. Office
- Experience
• Fresh graduated, 1 years or more experience in management system is plus but not mandatory
• Experience in management quality system knowledge is competitive edge advantaged
- Competencies:
• One Team: Work together with fellow employees worldwide towards common goals
• Perform with Integrity: behave ethically and legally
• Pursue Innovation: put good ideas to work
• Deliver Quality: give our best, present and communicate professionally
• Drive Continuous Improvement: seize opportunities to make a difference

Workplace: G Floor, SCS Building, Plot T2-4, D1 Street, Saigon Hi-tech Park, Tan Phu Ward, Dist. 9, HCM City, Vietnam

We Provide
- International and stable work environment
- Training on products and software in Vietnam and abroad, professional service coaching
- Dynamic team and open atmosphere
- Mid- and long-term development possibilities

Quyền lợi công việc

International and stable work environment with Mid- and long-term development possibilities
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