Senior IT Support

Hcltech Vietnam Company Limited

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Ngày cập nhật: 03-12-2023

Địa điểm: Hà Nội Hà Tây

Ngành nghề: Công nghệ cao IT - Phần cứng/ Mạng

Vị trí: Nhân viên

Mức lương: $1000 - 1300

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Mô tả công việc

- Overall administration and technical support of day-to-day onsite laptop/desktop service operations, either via face to face, telephone or via remote connection tools.
- Communicate effectively with end-users and team members on Incidents raised. Efficiently resolve user incidents/requests, maintaining personal Remedy call queue at all times, ensuring tickets are processed in accordance with HCL procedures in order to meet set SLA’s.
- Manage the complete life-cycle of laptop/desktop environment from procurement, on-going support to decommissioning.
- Support of laptop/desktop hardware (break fix), software (Microsoft technologies such as SCCM and OS), Symantec AV, managing peripherals, maintaining & administering all loan equipment.
- Key part of the role is imaging of laptops, support standard build updates and conducting physical IT asset management and keeping the IT inventory up to date at all times.
- Working and liaising with Global Service Desk in India for incidents and other IT support requirements.
- Maintaining the IT store room, carrying out frequent stock checks and organisation of IT equipment.
- Create and update documentation on processes/systems relevant to the OSS team.
- Provide support to other technical teams for IT projects and out-of-hours work.
- Provide any other duties/tasks related to GEO IT Services

Yêu cầu công việc

- Solid experience in a busy local IT support environment with excellent troubleshooting skills
- Experience of supporting field-based users.
- Good working knowledge and understanding of Microsoft Windows 10 - Office 2016, O365
- Experience of supporting File/Print management in a corporate environment would be advantageous.
- Good organisational skills for IT asset management and inventory maintenance.
- Excellent documentation skills for creating/updated processes and procedures.
- Understanding of an Incident management system (Remedy desirable).
- Must have excellent customer facing qualities with a flexible, can do attitude.
- Experience and knowledge of Laptop imaging, preferably SCCM.
- Good knowledge of Networking & TCP/IP in a corporate environment.
- Excellent verbal and written communication skills.
- Ability to work independently and conscientiously.
- Microsoft Certifications (MCP / MCTS) – would be advantageous.
- Good at English communication.

- Insurance plan based on full salary + 13th salary + Performance Bonus.
- 100% full salary in probation period.
- 18 paid leaves per year
- Meal Allowance: 730k/month
- Private Medical Benefit (Bao Viet Insurance Package) Personal and Family based on levels.
- Working in a fast paced, flexible, and multinational working environment with opportunity to travel onsite
- Internal Training (Technical & Functional & English)
- Working with outstanding colleagues coming from top universities and top companies in Vietnam and foreign countries
- Career development opportunities in a giant tech group just entering a new market

Quyền lợi công việc

Flexible working environment
100% full salary in probation period. Medical benefits for family
18 paid leaves per yea
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Ngôn ngữ trình bày: Tiếng Anh

Hạn nộp: 02-01-2024

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