Senior IT Technical Support

KMS Technology

Lượt xem: 108

Ngày cập nhật: 22-11-2023

Địa điểm: Hồ Chí Minh

Ngành nghề: IT - Phần mềm IT - Phần cứng/ Mạng

Vị trí: Nhân viên

Mức lương: Thương lượng

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Mô tả công việc

* Provide technical support services to customers while liaising internally with pre-sales, product and engineering teams.
* Resolve issues in your queue while creating repeatable, steps-based documentation for both internal and external audiences.
* Provide direct 1st, 2nd and 3rd line support to customers.
* Triage and work on incoming issues to bring them to quick resolution defined.
* Standard services utilizing strong troubleshooting skills.
* Work with Linux and Windows servers in a system admin capacity to resolve complex problems.
* Work on network-related issues, narrowing down the variables (switches, routers, LAN, VPN, Active Directory) to help isolate problems to a specific device, port, protocol, etc.
* Work closely with Engineering and Product Management to recommend and implement cutting edge enhancements and features that expand our customer base and provide an improved customer experience.
* Deploy cloud-based servers using virtualization and containerization.
* You’ll query SQL and PostgreSQL databases to help gain a better understanding of customer issues.
* Compliance with security policy
Work on-shift (overtime compensation applied) after working hours and weekends as scheduled (if needed).

Yêu cầu công việc

* Min 3.5+ year of experience in Technical Support, System Admin
* Experience of Linux administration; fluent in Linux standard command line program
* Ability to identify/resolve issues in end user sides
* Good communication and English skills (minimum Intermediate level) to work with end users and client
* Strong experience with network related issues (switches, routers, LAN, VPN) to help isolate problems to a specific device, port, protocol, etc
* Experience in operating relational databases (MS SQL, MySQL, MariaDB, Oracle); Experience using SQL query and PostgreSQL databases to help gain a better understanding of customer issues
* Education/training preferred: MCSA, CCNA, LPI, AWS certifications

Nice to have:
* Experience Active Directory and LDAP administration
* Ability to learn and adopt programming using scripting languages such as Python, SQL, Bash
* Good knowledge of Network architecture (on-premise and Cloud); Strong experience with networking skill set - TCP/IP & managing linux servers in system administration
* Good knowledge and experience in multi-platform: Microsoft, Linux, macOS; Strong Linux troubleshooting experience
* Experience deploying cloud-based servers using virtualization and containerization
* Strong knowledge of server, storage and backup infrastructure
* Strong knowledge of Security: System hardening (on-premise and Cloud), System Monitoring, Patching, Data Loss Prevention (DLP)...
* Open to learn cloud technologies (AWS, AZURE, GC, or OpenStack)
* Have knowledge about ISO27001, ITIL

Quyền lợi công việc

Premium healthcare packages for you and your family
19 paid leave days per year
Great chances to learn on the jobs, work with talented colleagues and regional clients
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Thông tin khác

Ngôn ngữ trình bày: Tiếng Anh

Thông tin liên hệ

Liên hệ: Ngân Đặng

Địa chỉ: 02 Tan Vien Street, Ward 2, Tan Binh District, Ho Chi Minh City

Hạn nộp: 22-12-2023

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