Specialist, IT Helpdesk

Công Ty TNHH Bảo Hiểm Shinhan Life VIỆT NAM

Lượt xem: 161

Ngày cập nhật: 15-11-2023

Địa điểm: Hồ Chí Minh

Ngành nghề: IT - Phần cứng/ Mạng Bảo hiểm

Vị trí: Nhân viên

Mức lương: $600 - 800

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Mô tả công việc

Operation and support
• Log support calls, prioritize them, and take appropriate action to provide a good response in a timely manner in accordance with the IT SLA.
• Assist users in the proper and efficient use of the IT resources (hardware and software).
• Encourage users to use the IT ticket system to log all IT-related problems and requests, including all necessary details.
• Verify that users are notified when the issue has been rectified, and that all completed tickets are closed at the end of the day.
• Obtain, verify, and manage software licensing information for both existing and newly purchased software.
• Assign new hardware an asset code and keep an accurate asset inventory record at all times.
• Providing, utilizing, and updating IT asset inventories, as well as reporting follow Line Manager’s requests.
• Create and maintain SOPs, user guides as well as an IT knowledge base to ensure operational consistency across all schools.
• Report all serious complaints and IT concerns to the Line Manager immediately.
• Maintain current knowledge of current technology, including hardware, operating systems, and productivity applications, and provide recommendations to the Line Manager to enable continual improvement of service.
• To carry out any reasonable additional responsibilities that Line Manager may request.

Engineering and Provisioning
• Configure, deploy, and maintain a variety of personal computing, tablet, network hardware and software.
• Perform diagnostic tests on computer and peripheral hardware, such as PCs/laptops, tablet/iPad, printers etc … and alter or repair them.
• Work with a third-party vendor for warranty, repair, shipping, and installation of hardware.
• Printing and labelling the code on the IT asset.

Yêu cầu công việc

• Bachelor’s degree in Computer Science, Information Technology or equivalent.
• IT certificates or equivalent preferred: MCP, CCNA, MCSA.

• 2-4 years of experience with the following skills: IT Engineer, Support Engineer, System Admin, or related experience.
• Troubleshooting experience with Windows OS clients (Win 10).

Skills required:
• Time management.
• Problem-solving.
• Having good communication with customers in both Vietnamese and English.

Quyền lợi công việc

13th month bonus
Healthcare plan, Training
Transportation allowance, Mobile allowance, Lunch allowance
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Thông tin khác

Ngôn ngữ trình bày: Tiếng Anh

Hạn nộp: 15-12-2023

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